The Community Bank of Louisiana (CBLA) is alerting residents to a spoofing scam that has resurfaced in the region, targeting customers across the bank’s service footprint.

According to bank officials, scammers are manipulating caller ID systems to make it appear as though calls are coming from trusted sources — including law enforcement, courts, or even the bank itself. This type of cybercrime, known as spoofing, is designed to trick victims into revealing sensitive personal or financial information.

“In many cases, the phone number may look familiar or even match one saved in your contacts,” the bank said in a public notice. “That’s what makes these scams so dangerous — they rely on trust and familiarity.”

To help customers protect themselves, the Community Bank of Louisiana has shared several important safety tips:

CBLA will never ask for sensitive personal information over the phone. When customers call the bank, they may be asked a few basic questions for identity verification, but staff will never request private credentials.

CBLA will not request login information or details related to third-party payment apps such as Venmo or Cash App. The bank does not use or partner with these services to send or receive money.

CBLA will never ask for your online banking password or security codes.

CBLA will never send unannounced emails requesting signatures or document reviews. If you receive such an email, do not click any links — delete it and contact your local branch directly.

Legitimate CBLA emails will always come from an address ending in “@communitybankofla.bank.” Emails from other domains should be deleted and reported immediately.

Bank representatives urge customers who receive suspicious calls or messages to hang up and contact their local branch directly to confirm the communication’s legitimacy.

“Our top priority is protecting our customers,” CBLA stated. “If something doesn’t seem right, trust your instincts and reach out to us — we’re here to help.”

For additional information or to report a suspicious call, visit your nearest Community Bank of Louisiana branch or contact the bank through its official website at http://www.communitybankofla.bank.