SWEPCO to help with high bill concerns

Southwestern Electric Power Co. in a news release announced new measures to help residential customers facing high bills due to increased demand and rising fuel costs.

All SWEPCO residential customers can get their late fees waived and take advantage of an extended payment plan that gives them up to 12 months to pay their bill in full. In some cases, deposits can also be waived. These are similar programs offered during the height of the COVID-19 pandemic.

“We understand customers are concerned about the rising cost of electricity across our region as we have experienced record-breaking heat this summer coupled with rising fuel costs,” said Malcolm Smoak, SWEPCO president and Chief Operating Officer. “We want to give customers every opportunity to keep their electric service connected at home. These new measures will allow customers the ability to continue paying toward their electric bill while giving them peace of mind knowing they will remain connected to their service.”

Residential customers wishing to get late fees and deposits waived must call 1-888-216-3523 to speak with a SWEPCO representative who can also help set them up on an extended payment plan.


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